Frequently Asked Questions

Find answers to common questions about our moving services, pricing, preparation tips, and more. Have a question we didn't address? Contact us directly.

General Questions

Learn more about Spearman group and our services

What makes Spearman group different from other moving companies?

At Spearman group, we are built on the belief that exceptional service starts with investing in the professionals who carry out the work. Our experienced, detail-oriented team is trained in safe handling and efficient packing techniques. We believe in reliability, professionalism, and putting your moving experience first. Every member of our team is committed to making your move stress-free.

How long has Spearman group been in business?

Spearman group has built a strong reputation for reliability and quality service in the moving industry. We combine years of experience with a commitment to modern practices and customer satisfaction. Our track record speaks for itself—trusted by individuals and businesses alike.

What areas do you service?

We offer local moving services throughout the region and provide long-distance moving services nationwide. Whether you're moving across town or across the country, Spearman group is equipped to handle your relocation. Contact us with your specific moving location, and we'll let you know how we can assist.

Are your services insured?

Yes, we are fully insured. All of your belongings are protected during transit and storage. We maintain comprehensive coverage to give you peace of mind. We can provide additional information about our insurance coverage upon request.

How do I get a free quote?

Getting a free quote is easy! You can use our online quote form on the pricing section of our website, or contact us directly via phone or email. We'll ask you about your moving needs, including the type of move, size, and distance. Based on this information, we'll provide you with a competitive estimate.

Types of Moves

Questions about specific moving services

What is considered a local move?

A local move is typically any relocation within 50 miles of your current location. Our local moving services are perfect for moves within the same city or surrounding area. We can often accommodate same-day or next-day moves for local relocations, depending on availability.

What can I expect with a long-distance move?

Long-distance moves are relocations over 50 miles. We specialize in providing safe, efficient, and reliable long-distance moving services. Our team will work with you to schedule an appropriate move date, provide accurate estimates, and ensure your belongings arrive safely at your destination. We can offer temporary storage solutions if needed.

Do you offer corporate relocation services?

Yes, we specialize in corporate relocation for businesses of all sizes. Our corporate moving services include office equipment relocation, employee moving assistance, and customized logistics planning. We understand the unique challenges of business moves and work to minimize downtime and disruption. Contact our corporate relocation team for a customized solution.

Do you handle military relocations?

Absolutely! We are experienced in military relocations and deeply respect the service of military personnel. We offer flexible scheduling, reliable handling, and understand the specific needs of military moves. We can work with military relocation services and provide support for PCS (Permanent Change of Station) moves.

Do you offer professional packing services?

Yes, we offer comprehensive professional packing services. Our expert team uses quality materials and proven techniques to safely pack your belongings for transit. We can pack individual rooms, specific items, or your entire home. Full packing services give you peace of mind and save you time and effort during your move.

Pricing & Payment

Questions about costs and payment options

How is moving pricing calculated?

Moving costs depend on several factors: the size of your move, the distance traveled, the services requested (packing, storage, etc.), and the move date. We provide detailed estimates based on these factors. Our goal is to offer competitive, transparent pricing with no hidden fees. Request a free quote to see an estimate for your specific move.

How accurate are your estimates?

Our estimates are highly accurate when provided with complete information about your move. We take care to assess all factors affecting your move. If additional items are discovered on moving day that weren't included in the original estimate, we'll discuss costs before proceeding. Our goal is transparency and fair pricing.

Storage & Logistics

Questions about storage and complex moves

Do you offer storage solutions?

Yes, we offer flexible storage options for situations where timing is critical or you need temporary storage. Whether you need short-term or long-term storage, we can discuss options that work for your situation. Storage rates are competitive and can be quoted separately or combined with your moving estimate.

How long can I store my belongings?

We offer flexible storage durations ranging from a few days to several months or longer. Pricing varies based on duration and storage needs. Your items are fully insured while in storage. Contact us to discuss your specific storage timeline and receive a storage quote.

Can you accommodate specific delivery dates?

Yes, we do our best to accommodate your preferred delivery date. We coordinate the pickup and delivery to fit your timeline. For specific timing requirements, please provide this information when booking so we can confirm availability and plan accordingly.

Can I track my move in progress?

Yes, for long-distance moves, you'll be able to track your belongings in transit. Our team will keep you informed about pickup and delivery timelines. You can contact us anytime to check on the status of your move. Clear communication is one of our priorities.

Do you handle international moves?

While our primary service area is domestic moves, we can provide referrals and guidance for international relocations. Contact us to discuss international moving needs and we'll connect you with appropriate resources and partners who specialize in international relocations.

Claims & Liability

Questions about coverage and claims

What is your liability coverage?

We carry comprehensive liability insurance to protect your belongings during the move. All items are covered under our standard moving contract. Additional insurance options may be available for high-value items. Please discuss your specific insurance needs when requesting your quote.

What happens if something is damaged?

While our careful handling minimizes damage, if an item is damaged during transit, we have a claims process in place. Document any damage immediately and report it within a specified timeframe. Contact us with photos and details of the damage, and we'll work with you and our insurance to resolve the claim fairly.

What if an item goes missing?

Though rare with our careful inventory procedures, if an item is missing, please report it immediately. Maintain copies of your original inventory and any documentation of valuable items. We'll investigate and work to locate the item. Our insurance coverage includes provisions for lost items.

How is the value of items determined for claims?

Item value is typically determined by replacement cost or current market value. For high-value items, you may need to provide receipts or appraisals. For items without clear documentation, we'll work with you and our insurance adjuster to determine fair value. This is why inventorying items and keeping receipts is helpful.

Didn't Find Your Answer?

Have a specific question about your move? Our team is here to help. Contact us directly for personalized assistance.